The Social and Psychological Aspects Behind Flight

Jillian Avis

Abstract


There are a variety of psychological, cognitive and social factors that contribute to in-flight interactions between crew members, and in order to achieve optimal communication and safety levels during flight, the concept of Crew Resource Management has become increasingly important. Crew Resource Management refers to effective teamwork that requires both efficient and effective communication of pertinent information between the flight deck, cabin crew members and those not on the aircraft, but responsible for critical flight information and organization. The concept has been adapted from the National Aeronautics and Space Administration workshop in 1979 which identified various factors common amongst aviation accidents, including poor team leadership, failure to adequately delegate tasks and inadequate computer monitoring. Future implications of Crew Resource Management have extended to online training sessions to improve communication, and principles have also expanded into the fields of dentistry and medicine.

Full Text:

PDF

References


Baron, R. (n.d.) The cockpit, the cabin and social psychology. Global Operators Flight Information Resource. Retrieved from http://www.airlinesafety.com/editorials /CockpitCabinPsychology.htm.

Billings, C. E., & Reynard, W. D. (1981). Dimensions of the information transfer problem. In C. E.

Billings & E. S. Cheaney (Eds.), Information transfer problems in the aviation system. Moffett Field, CA: NASA-Ames Research Center.

Brown, N. M., & Moren, C. R. (2003). Background emotional dynamics of Crew Resource Management: shame emotions and coping responses. The International Journal of Aviation Psychology, 13, 269-286. doi:10.1207/S15327108IJAP1303_05

Canadian Airlines International (1995). Boeing 737 Operations Manual.

Canadian Airlines International (2000). Canadian Airlines Flight Operations.

Chute, R. D., & Wiener, E. L. (1995). Cockpit/cabin communication: I. A tale of two cultures. The International Journal of Aviation Psychology, 5, 257-276. doi:10.1207/s15327108ijap0503_2

Doucette, J. N. (2006). View from the cockpit. Nursing, 36, 50-53.

Flin, R., & Martin, L. (2001). Behavioural markers for Crew Resource Management: a review of current practice. The International Journal of Aviation Psychology, 11, 95-118. doi:10.1207/S15327108IJAP1101_6

Helmreich, R. L., Foushee, C. H., Benson, R., & Russini, W. (1986). Cockpit Resource Management: exploring the attitude-performance linkage. Aviation, Space and Environmental Medicine, 57, 1198-1200.

Helmreich, R. L., Merritt, A. C., & Wilhelm, J. A. (1999). The evolution of Crew Resource Management training in commercial aviation. International Journal of Aviation Psychology, 9, 19-32. doi:10.1207/s15327108ijap0901_2

Jones, T. S. (2010). Letters: Crew Resource Management or crisis resource management: which term is correct? American Association of Nurse Anaesthetists, 78, 444.

Kanki, B. G., & Palmer, M. T. (1993). Communication and Crew Resource Management. Wiener, E. L., Kanki, B. G., & Helmreich, R. L. (Eds.). San Diego, CA: Academic Press.

Kearns, S. (2011). Online Single-Pilot Resource Management: assessing the feasibility of computer-based safety training. The International Journal of Aviation Psychology, 21, 175-190. doi: 10.1080/10508414.2011.556499.

Lavitt, M. O. (1992). Pilot training center adds course in move to boost continuing education. Aviation Week and Space Technology, 136, 39-43.

Nullmeyer, R. T., & Spiker, V. A. (2003). The importance of Crew Resource Management behaviours in mission performance: implications for training evaluation. Military Psychology, 15, 77-96. doi:10.1207/S15327876MP1501_06

O’Connor, P., Campbell, J., Newon, J., Meltonm J., Salas, E., & Wilson, K. A. (2008). Crew Resource Management training effectiveness: a meta-analysis and some critical needs. The International Journal of Aviation Psychology, 18, 353-368. doi:10.1080/10508410802347044

Pinsky, H. M., Taichman, R. S., & Sarment, D. P. (2010). Adaptation of airline Crew Resource Management principles to dentistry. The Journal of the American Dental Association, 141, 1010 -1018.

Ryan, K., Mericle, J., Frush, K., Alton, M., & Meliones, J., (2008). Crew Resource Management: what do pilots know about critical care? Critical Care Nurse, 28, 25.

Sauer, J., Darioly, A., Mast, M. S., Schmid, P. C., & Bischof, N. (2010). A multi-level approach of evaluating crew resource management training: a laboratory-based study examining communication skills as a function of team congruence. Ergonomics, 53, 1311-1324. doi:10.1080/00140139.2010.519054

Sekurli, E. B., & Gerede, E. (2011). Sub-cultural differences among Turkish air transport pilots in terms of Crew Resource Management-specific non-technical skills. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 25, 27-50.

Seva, R. R., Gutierrez, A. M., Duh, H. B., & Chong, J. (2007). An evaluation of Crew Resource Management attitudes of Filipino pilots in four Philippine aviation companies. The International Journal of Aviation Psychology, 17, 285-298.

Sexton, J. B., Thomas, E. J., & Helmreich, R. L. (2000). Error, stress, and teamwork in medicine and aviation: cross sectional surveys. British Medical Journal, 320, 745-750. doi:10.1136/bmj.320.7237.745

Vasta, R., Younger, A. J., Adler, S. A., Miller, S. A., & Ellis, S. (2009). Child Psychology (2nd ed.). Mississauga, ON: John Wiley & Sons Canada, Ltd.

Wiener, E. L., Kanki, B. G., & Helmreich, R. L. (Eds.). (1993). Cockpit Resource Management. San Diego, CA: Academic Press.


Refbacks

  • There are currently no refbacks.